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Privacy Policy

Last updated: 26 April 2026

Who we are

Send Dossier is a UK-based platform for SEND case management. We are the data controller for information you provide to us.
Contact: hello@senddossier.co.uk

What data we collect

  • Account: name, email, password (hashed)
  • Child information: name, date of birth, school, year group, diagnosed needs
  • Case data: timeline events, diary entries, goals, provisions, deadlines, letters, documents, captures
  • Billing: handled by Stripe - we never see or store card details
  • Usage: anonymised page views via Vercel Analytics

How we use your data

  • To provide the Send Dossier service
  • To send account and case alerts (deadline reminders, trial notices)
  • To send your weekly digest (opt-in)
  • To process your subscription
  • To generate AI summaries (Command plan, explicit opt-in only)
  • To improve the product

We do not sell your data. We do not use it for advertising.

Your child's data

We apply the ICO's Children's Code:
Profiling is off by default
AI features require explicit opt-in
Children's data is never shared with schools, LAs, or any third party without your deliberate action

Third-party processors

Supabase - database and file storage (supabase.com, EU-region hosted)
Stripe - payment processing (stripe.com, PCI DSS compliant). We share: name, email, tier.
Resend - email delivery (resend.com). We share: your email and notification content.
Anthropic - AI summaries (anthropic.com, Command plan only, opt-in). We share: anonymised case records when you request an AI summary. Anthropic does not train models on your data.
Vercel - application hosting (vercel.com)

How long we keep your data

While your account is active.
On deletion: case data removed within 30 days, billing records kept 7 years (legal requirement), backups purged within 90 days.

Your rights (UK GDPR)

Access - download your data in Settings
Correction - update your profile
Deletion - delete account in Settings
Restriction - contact us
Portability - data export in Settings
Withdraw consent - AI opt-out in Settings
Complain - ICO: ico.org.uk | 0303 123 1113

Cookies

Essential cookies only. See our Cookie Policy.

Security

AES-256 encryption at rest. TLS in transit. UK-hosted.

Changes

We will email you about significant changes.

Contact

hello@senddossier.co.uk